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The Joint Commission has launched a national campaign to help Americans understand their rights when receiving medical care. “Know Your Rights” is part of The Joint Commission’s award-winning Speak Up™ program that urges people to take an active role in their own health care.
Specifically, The Joint Commission advises people to:
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Think about how family or friends can play a role – Patients should ask how to designate a family member or friend as an advocate who can get information and ask questions. It is also important to understand the decisions an advocate cannot make for you unless they have been legally assigned that responsibility through an advance directive or power of attorney.
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Understand rights related to information – The law requires health care providers to keep a patient’s health information private, so a form must be signed if a patient wants his or her information shared with his or her advocate or others. Patients also have a right to have care providers fully explain treatment options and risks.
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Ask questions before entering a health care facility – Discuss issues such as infection control, life support, spiritual needs, security, how to handle a problem or complaint, any procedures that cannot be done at the facility for religious reasons, and how to obtain copies of medical records and test results.
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Ask your doctor questions – It is important to know how often the doctor will visit during a hospital stay, who is responsible for care when the doctor is not available, what happens if life-saving actions are taken, and how care will be handled if a test or procedure shows that another procedure is needed right away.
The Joint Commission’s “Know Your Rights” safety campaign is part of its Speak Up program. The basic framework of the Speak Up campaign urges patients to: Information on this program can be downloaded from the The Joint Commission website,
www.jointcommission.org.
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