PalmettoGBA Offers Separate Phone Numbers to Reach Interactive Voice Response (IVR) System and Customer Service

Effective 6/2/08, PalmettoGBA has separate telephone numbers to reach their Interactive Voice Response (IVR) system and our Customer Service Representatives (CSR). The change is being implemented in an effort to better serve physicians and their staff.

The IVR number remains the same: 877-567-9232.

The CSR number will be 866-332-7025. This change will make more IVR lines available for routine inquiries (claim status, eligibility, etc.), and will help ensure that CSRs are available for more complex questions.